The Hotel has a unique way to utilize the land that seems small but still can provide space to fulfill the 4 stars standard ; nice pools, quite nice garden; quite complete breakfast menu, for the interior they choose to bring traditional furniture like place for spa. At first I feel like home and a bit falling in love with the place. Unfortunately,
I got several unhappy encounters, and I came into conclusion that :
1. They should improve their customer handling procedure by
a. providing more training to their staff about taking care personal space and privacy of the guess.
b. providing clearer and more precise information to the guess about fogging activities or other important information that the guess should noticed.
2. They should train the housekeeping personnel to give more attention to details on the cleanness of cups, glasses and hot water jug.
We just passed the Pandemic, I am more cautious with my stay in the hotel because I am exposed with many foreign equipment that interact with my body such towel, pillow, blanket, cup, glasses, water jug and it should be anticipated by the hotel operators.
The manager on duty already apologizes and make an effort to bring back my happy mood by providing me nice spot for doing my afternoon pray, however the scar is already imprint in my memory.
